Privacy Policy

LeonieMccarthy respects your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data. We operate from South Africa and comply with the Protection of Personal Information Act (POPIA) as well as the GDPR where applicable.

1. Data We Collect

When you use our contact form or book a consultation, we collect:

• Your full name and email address
• Your phone number (if provided)
• Your message or enquiry details
• Technical data such as browser type, device information, and IP address (via analytics)

2. How We Use Your Data

We use your information to:

• Respond to your enquiries and provide quotes
• Deliver professional organizing and decluttering services
• Improve our website and user experience through analytics
• Send occasional service-related communications (with your consent)

3. Cookies and Tracking

Our website uses cookies for analytics and to remember your preferences. You can disable cookies in your browser settings, but this may affect site functionality. We use Google Analytics to understand how visitors interact with our site; no personally identifiable information is shared with Google.

4. Data Sharing and Third Parties

We do not sell your data. We may share information with trusted third-party processors who help us run our business, including:

• Website hosting providers
• Email and form processing services
• Analytics platforms (e.g., Google Analytics)

All third parties are contractually bound to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Enquiry data is typically kept for 12 months after your last contact, unless you request earlier deletion.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Request data portability
• Lodge a complaint with the Information Regulator (South Africa) or your local data protection authority

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Anti-Misrepresentation

LeonieMccarthy does not make false or misleading claims. We do not use fake urgency, fake endorsements, or misrepresent our affiliation with any brand or organization. Our service descriptions are accurate, and any client testimonials are genuine. We do not guarantee specific results without a prior consultation and assessment.

9. Contact Us

For any privacy-related requests or questions, please contact us:

Email: info@leoniemccarthy.com
Phone: +27 27 202 9261
Address: 8563 Mashudu Trail Suite 485